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Privacy Policy

In compliance with Article 13, as well as the principles of lawfulness, fairness, and transparency established in EU Regulation 2016/679, General Data Protection Regulation (hereinafter GDPR), we inform you that:

The data controller of the personal data that may be collected through the contact methods available on this website is Viajes Idea, S.L., with NIF B38489720, and registered address at C/Fernández Taño, 1 Local 2- 38760, Los Llanos de Aridane, La Palma. You can contact the data controller via email at info@viajesidea.com. Hereinafter referred to as Viajes Idea.

Data Protection Information for Processing Activities on the Website

The personal data you provide to Viajes Idea through this website or any of the contact methods available may be processed for the purposes corresponding to the reason for which you provided them.

Thus, the data provided may be used for the following purposes, depending on the reason for which they were provided:

Information Requests

  • Description: Managing information requests and responding to inquiries.
  • Legal basis: Consent of the data subject, Art. 6.1.a GDPR.
  • Retention: Data will only be used to respond to the inquiries submitted and will then be deleted. The deletion period will be a maximum of six months from the last contact with the requesting user.
  • Recipients: Data will not be shared with third parties unless legally required.

Requests for Quotes or Economic Evaluations

  • Description: Contacting the requester, preparing and sending the quote, and conducting follow-up and commercial prospecting actions via telephone, telematics, or in-person.
  • Legal basis: Pre-contractual measures, Art. 6.1.b GDPR.
  • Retention: Until the legal retention periods regarding fiscal and accounting data expire.
  • Recipients: Data will not be shared with third parties unless legally required.

Website Visit Analysis via Cookies

  • Purpose: Managing browsing data and user preferences.
  • Legal basis: Consent of the data subject, Art. 6.1.a GDPR.
  • Retention: The data retention period for cookies is specified in the table in the cookie policy (insert link). The period starts from the end of each user session on the website.
  • Recipients: In the case of third-party cookies, browsing data is managed by the owners of those cookies.

Management of Reservations, Contracts, and Related Activities

  • Definition: Managing your reservation or service contract requests, such as travel services, car rentals, or other services provided by the company, and all related activities (verifying the cardholder’s identity, card validity, requesting bank pre-authorization, processing payments under the terms and conditions of Viajes Idea reservations, handling incidents, etc.).
  • Legal basis: Contract performance or pre-contractual measures, Art. 6.1.b GDPR; compliance with legal obligations applicable to the controller, Art. 6.1.c GDPR.
  • Retention: Data will be retained indefinitely for legal entities. Data of individuals, either private persons or contact persons of a legal entity, will be retained for the period required by civil liability and public administration regulations, as well as by applicable commercial, banking, financial, and tax legislation.
  • Recipients: Data may be shared with competent public authorities, banks, and savings institutions, as well as third parties necessary for the contractual relationship development (banks, savings institutions, transport providers, and courier companies, as applicable).

User Registration

  • Description: Managing your registration request and assigning you a user account.
  • Legal basis: Consent of the data subject, Art. 6.1.a GDPR.
  • Retention: Until you request the deletion of the created user account.
  • Recipients: Data will not be shared with third parties unless legally required.

Customer Service

  • Description: Managing data provided through the chat available for customer service or commercial assistance.
  • Legal basis: Consent of the data subject, Art. 6.1.a GDPR; or contract performance or pre-contractual measures, Art. 6.1.b GDPR, as applicable.
  • Retention: For pre-contractual inquiries, data will only be used to respond and will then be deleted. For post-sales service, data may be retained until contractual obligations between the parties have ended.
  • Recipients: Data will not be shared with third parties unless legally required.

Processing of Data Collected Through Forms, Documents, or Means Referring to the Viajes Idea Privacy Policy

The personal data collected through various documents, forms, or means referring to this privacy policy may be processed according to the applicable purpose, including:

Billing

  • Purpose: Managing the contractual or pre-contractual relationship between you and Viajes Idea, as well as for administrative, tax, and accounting management.
  • Legal basis: Contract performance or pre-contractual measures, Art. 6.1.b GDPR.
  • Retention: As required by civil, financial, and tax legislation.
  • Recipients: Data may be shared with public authorities, banks, and savings institutions.

International Data Transfers

Viajes Idea uses services that involve international data transfers outside the European Union, either due to the location of their servers or the headquarters of the service providers.

Social Media: By consenting to publish your personal data on Viajes Idea’s corporate social media profiles, you authorize international data transfers to the United States (U.S.). We recommend reviewing the privacy policies of the social networks where this data is published:

Email: Viajes Idea uses Microsoft Outlook, an email and cloud storage management service. Although data is stored on servers located within the EU, its headquarters are in the United States (U.S.), implying international data transfers.

User Rights

Consent and Revocation

The user may revoke their consent at any time, without affecting the lawfulness of the data processing before the revocation.

Right of Access, Rectification, Deletion, Restriction, Objection, and Portability

Users may exercise their rights of access, rectification, or deletion and, in certain cases, request data processing restriction, data portability, or object to processing in accordance with the GDPR.

Requests regarding data protection rights should be sent to Viajes Idea via email at info@viajesidea.com, or to the contact address mentioned at the beginning of this document. If desired, users can use the official forms provided by the Spanish Data Protection Agency (AEPD) or request a copy of these forms via email.

User requests regarding data protection will be handled within one month. If the user disagrees with the response, they may file a complaint with the Spanish Data Protection Agency (AEPD). Requests will be processed within a maximum of 30 days.

At Viajes Idea, we are committed to respecting and defending the right to personal data protection of our users, visitors, and clients.

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